Data is crucial for solving our biggest challenges in business, science, and society. It’s fueling the AI revolution. Monda encourages and empowers any company in the world to share and monetize their data safely. We’re building the world’s go-to data monetization platform, loved by companies of all sizes. And we want you to help us by joining our team. Founded in 2024, with offices in Boston and Berlin, we’re backed by top VCs in the US and Europe with an international team and customer base.

Learn more about Monda here: https://monda.ai

The start date is February 2025, the work location is Boston, and the base salary starts at $90K gross/annum based on experience.

About the Role:
We are looking for an experienced Customer Success Manager to empower our US-based clients (data providers) to market, offer, and sell their data through the Data Commerce Cloud (DCC). As we expand our presence in North America, you will be the go-to person for empowering data providers - your knack for understanding businesses will be crucial for driving client onboarding, customer satisfaction, retention, and expansion. Client success is an integral part of our business model, it is not just a simple post-sales job. Only if our clients win, we win.

What You Will Do:

Be the trusted advisor for our data providers in the American market across the entire customer lifecycle
Maximize customer happiness and retention through ongoing positive relationship management with our clients
Drive the onboarding process of new data providers and get them deeply invested in the product (DCC)
Engage and nurture your client portfolio (40-60 accounts) through day-to-day communication to maximize adoption and usage
Leverage all usage data and analytics tools available to proactively identify upselling opportunities, assure renewals, and prevent churn
Collaborate and liaise with our internal teams, including product & design to ameliorate our customer's platform experience
Craft impressive success stories of data providers that we share with our network of clients and prospects

Job requirements

Minimum Qualifications:

2+ years of B2B SaaS experience in customer-facing roles such as Customer Success or Account Management
A proven track record of successfully managing a large customer portfolio and outperforming KPIs (e.g. NRR, RR, CR, NPS)
Ability to leverage CRM, ticket management, and analytics tools to optimize customer success operations
Customer-centric mindset and a hands-on entrepreneurial attitude to drive results
Stellar communicator with fluent written and verbal English in a multicultural business context
High levels of empathy and emotional intelligence in your daily work with customers
Ability to motivate clients, foster positive relationships, anticipate challenges, and skillfully address concerns before they impact the customer experience

Bonus Qualifications:

Affinity for B2B software, technology, and fast-growing international work environments
Experience with enabling software such as June.so, HubSpot CRM, and customer feedback tools
Effortless ability to build and expand relationships with US clients based on a deep understanding of individuals and cultural context

Our Offer:

Here are the top 3 reasons why talents join Monda:

To build a fast-growing career in a software company in the field of data and AI
To work alongside talented, international, and fun to work with colleagues
To co-shape an early-stage company that values transparency and performance

Equal employment opportunity:

Monda is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We're looking forward to receiving your application!

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